Complaints & Contact
Last updated · September 2026
This document is a draft pending legal review. Fields marked [PLACEHOLDER] must be completed by counsel before this page is relied upon.
General support
For questions about your account, a purchase, or the platform: [PLACEHOLDER: support email]. We aim to respond within [PLACEHOLDER: response time, e.g. 2 business days].
Raising a complaint
Email [PLACEHOLDER: complaints email] with your account email, the purchase reference if applicable, and a description of the issue. We will acknowledge your complaint within [PLACEHOLDER: acknowledgement window] and provide a final response within [PLACEHOLDER: resolution window].
Compliance and privacy contacts
- Compliance / AML: [PLACEHOLDER: compliance contact email]
- Privacy / data requests: [PLACEHOLDER: privacy contact email]
- Registered address: [PLACEHOLDER: legal entity name, registered address]
Escalation
If you are not satisfied with our response, you may escalate to [PLACEHOLDER: regulator / ombudsman, if applicable]. See Regulatory Disclosures for licence and jurisdictional details.